Benovate Technologies Inc. ยท in partnership with Moson Tech (Pty) Ltd
OrderNana Privacy Policy
Last updated: April 13, 2026
Introduction
Benovate Technologies Inc. ("we," "our," or "us"), in partnership with Moson Tech (Pty) Ltd,
operates the OrderNana mobile application. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our customer application for food
delivery, shopping, and other services. Please read this policy carefully. By using OrderNana,
you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Full name and contact information (phone number, email address)
- Delivery addresses (home, work, saved locations)
- Profile photograph (optional)
- Payment information (mobile money, card details)
Location Data
- Current location for finding nearby restaurants and stores
- Delivery addresses for order fulfillment
- Location history for personalized recommendations
Order & Usage Information
- Order history and preferences
- Favorite restaurants, stores, and items
- Search queries and browsing activity within the app
- Device information (model, operating system, app version)
- Communication with drivers, vendors, and support
How We Use Your Information
- To create and manage your OrderNana account
- To process and fulfill your orders
- To provide real-time order tracking and delivery updates
- To process payments and refunds
- To personalize your experience with recommendations
- To communicate order confirmations, promotions, and service updates
- To provide customer support and resolve issues
- To improve our services and develop new features
- To ensure safety and prevent fraud
- To comply with legal obligations
SMS/Text Messaging
OrderNana uses SMS to send one-time passcodes (OTPs) to your mobile phone number for account
verification, sign-in authentication, and account recovery. By providing your phone number
during registration, you consent to receive these transactional text messages.
These messages are strictly for authentication purposes and are not used for marketing or
promotions. Message frequency varies based on your sign-in and verification activity.
Message and data rates may apply. Reply STOP to opt out of messages at any time. Reply HELP
for assistance. Message consent is not a condition of purchasing any goods or services.
For questions about SMS messaging, contact us at
support@benovate.tech.
Information Sharing
We may share your information with:
- Restaurants & Vendors: Your name, order details, and delivery address to prepare and coordinate your orders
- Drivers: Your first name, delivery address, and phone number for successful delivery
- Payment Processors: Financial information necessary to process your payments securely
- Service Providers: Third parties who assist us in operating the platform (e.g., cloud hosting, analytics, notifications)
- Legal Authorities: When required by law or to protect rights and safety
Data Security
We implement appropriate technical and organizational measures to protect your personal
information against unauthorized access, alteration, disclosure, or destruction. This
includes encryption of sensitive data (especially payment information), secure server
infrastructure, and regular security assessments. However, no method of transmission over
the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active and as needed to
provide our services. After account deletion, we may retain certain information for legal,
regulatory, or business purposes, including transaction records for tax and accounting
purposes, and data necessary for dispute resolution.
Your Rights
You have the right to:
- Access and review your personal information
- Update or correct inaccurate data through your account settings
- Request deletion of your account and associated data
- Opt out of promotional communications
- Manage location permissions through your device settings
- Request a copy of your data
To exercise these rights, contact us at
support@benovate.tech.
Cookies & Tracking
The OrderNana app may use local storage and similar technologies to enhance your experience,
remember your preferences, and analyze app usage. We may also use analytics tools to
understand how our app is used and to improve our services.
Children's Privacy
OrderNana is not intended for use by children under the age of 13. We do not knowingly
collect personal information from children under 13. If you believe we have collected
information from a child under 13, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by
posting the new policy in the app and updating the "Last updated" date. Continued use of
OrderNana after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: